Privacy Policy
At CWEN COLLECTION, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you use our website www.cwencollection.com or services. .
- Information We Collect
We may collect the following types of information:
- Personal Details: Name, email address, phone number, billing/shipping address
Account Information (if applicable): Username, password
- Order Information: Products purchased, order history
- Payment Details: Processed securely via CCAvenue (we do not store full card or payment information)
- Device & Usage Data: IP address, browser type, time zone, and website usage statistics
- Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
- How We Use Your Information
We use the information collected to:
- Process and fulfil your orders
- Provide customer support and respond to your inquiries
- Send order updates and transactional emails
- Improve our website, products, and services
- Comply with legal obligations
- Send promotional emails or newsletters, if you have opted in.
- Payment Information
We partner with CCAvenue, a secure third-party payment gateway, to handle payment transactions. When you make a purchase, your payment details are processed directly by CCAvenue and not stored on our servers.
We receive only limited transaction data, such as your name and transaction ID, to confirm and fulfil your order.
- Cookies and Tracking
We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can modify your browser settings to disable cookies, but it may affect site functionality.
- Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Trusted service providers (e.g., payment gateways, shipping partners) Third-party vendors who assist us in operating our website, conducting our business, or servicing you.
- Legal authorities If required by law, we may disclose your information to comply with legal obligations or protect our rights.
- Data Security
We implement appropriate security measures to protect your personal information. While no online transmission is 100% secure, we strive to use commercially acceptable means to safeguard your data
- Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements. Afterward, data is securely deleted or anonymized.
- Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us cwencollection@gmail.com or Contact Us. We will respond within
- Third-Party Links
Our website may contain links to third-party websites or social platforms. We are not responsible for the privacy practices of these websites.
- Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
- Your Privacy Matters to Us
In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing any concerns or feedback you may have regarding this Privacy Policy or the handling of your personal information. For any privacy-related questions, concerns, or feedback, please contact us at:
- Email: cwencollection@gmail.com
- Phone: +91 9967358510
- Business Hours: 12:00 pm to 8:00 pm